Frequently Asked Questions (FAQs)

At [FLAWA], we are dedicated to providing the best shopping experience for our customers. Below, you'll find answers to some of the most commonly asked questions about our products, shipping, and services. 

General Questions

1. What products do you sell?

We offer a wide range of trendy, high-quality products across multiple categories such as fashion, electronics, home essentials, and more. We regularly update our inventory to feature the latest and most popular products.

2. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary depending on your location.

3. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal and other secure payment methods to ensure a smooth and secure checkout process.

4. Is my payment information secure?

Yes, we use industry-standard encryption and secure payment gateways to protect your personal and payment information.

5. How can I contact customer support?

Our customer support team is available 24/7. You can reach us through email, phone, or by using our online contact form on the Contact Us page.

Shipping & Delivery

6. How long does shipping take?

Shipping times vary depending on your location. In general, orders are processed within 1-3 business days and shipping typically takes 7-15 business days for most countries. Express shipping options are available for faster delivery.

7. Can I track my order?

Yes, once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this to track your package in real-time.

8. What if my package is delayed?

While we strive to deliver your order as quickly as possible, sometimes delays occur due to customs or unforeseen circumstances. If your package is delayed, please contact our support team for assistance.

9. Do you offer free shipping?

We offer free standard shipping on select products or orders over a certain value. Please refer to our shipping policy for more details.

10. What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will work with you to resolve the issue and offer a replacement or refund.

Returns & Refunds

11. What is your return policy?

We offer a 30-day money-back guarantee on most products. If you’re not satisfied with your purchase, you can return it for a full refund or exchange. Please review our return policy for specific details.

12. How do I initiate a return?

To initiate a return, please contact our support team with your order number and reason for the return. We will provide you with return instructions and a return label if applicable.

13. How long does it take to process a refund?

Once we receive your returned item, it typically takes 5-7 business days for the refund to be processed. You will receive an email confirmation once the refund is issued.

14. Can I exchange an item?

Yes, if you'd like to exchange an item for a different size or variant, please contact us to check availability. We will guide you through the exchange process.

15. What if I receive the wrong item?

If you receive an incorrect item, please reach out to our support team as soon as possible. We will arrange for a replacement or refund and provide instructions for returning the wrong item.